Webstore 2IC – DC Web Manurewa

Webstore 2IC – DC Web Manurewa

At Bed Bath & Beyond NZ, our core value and top priority is with our customers. We are committed to developing our strength in customer service to set us apart from our competitors and are now seeking a dedicated, passionate, and enthusiastic Webstore 2IC to join the team!

This position is a great opportunity for someone eager to learn and who has a can-do attitude and comfortable with a hands-on job.

As the Webstore Second-in-Charge of the Webstore, you will support the overall operations of the website department and assist the Webstore Manager in managing daily activities. You will be to provide five-star service to our customers by ensuring prompt and accurate order fulfilment, addressing inquiries professionally, and maintaining a clean and organized workspace. Your commitment to excellence will help create a positive shopping experience and foster customer loyalty.

This is a FULL-TIME role working minimum of 40 hours per week, Sunday-Thursday roster:

• Monday: 07.30 – 16.00
• Tuesday: 07.30 – 16.00
• Wednesday: 07.30 – 16.00
• Thursday: 07.30 – 16.00
• Sunday: 07.30 – 16.00  

Includes a requirement to work at least one Saturday shift monthly.

The Webstore 2IC will primarily be responsible for the following tasks:

• Assist the DC Webstore Manager in overseeing daily warehouse and dispatch operations.
• Ensure timely and accurate order picking, packing, and dispatch.
• Help manage workflow prioritization during peak periods.
• Supervise and motivate team members to meet KPIs.
• Train new staff and support team development.
• Step in as acting Manager when the DC Webstore Manager is unavailable.
• Ensure all online orders are processed correctly and efficiently.
• Maintain high standards of packaging and dispatch accuracy.
• Assist with resolving customer order issues (e.g., missing/damaged stock).
• Be available to work additional hours or days as needed—especially during peak times, staff shortages, or urgent situations.
• Great attention to detail. Ensure order details, labels, packaging, and product conditions are always correct.

To succeed in this role, you need to possess the following qualities and skills:

• Ideally 1- 2 years warehouse/webstore experience, ideally in a retail environment
• Has strong organized, logical, and strategic thinking.
• Experience within a high-pressure, high-volume environment.
• Close attention to detail and accuracy.
• Dedication and commitment to the role.
• Excellent communication skills both written and verbal is a must.
• Self-motivation and the ability to work independently.
• Have full NZ working rights.
• Most importantly a fun and bubbly attitude!

The successful applicant will join a dynamic vibrant team who love retail, homewares and upskilling team members. In return for your hard work, Bed Bath & Beyond offers a competitive wage, a fun and family-oriented company culture, the chance to make a difference and a generous staff discount rate on products.

Due to the high volume of applicants, only those shortlisted will be contacted.

Apply now

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